The Pulse of Customer Service

August 8, 2019
The Research Academy
Podcast Archive

Account Manager, CISR, CSR, Customer Service, Publications, Surveys, The Research Academy

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

2,417

Podcast: COVID-19: A Conversation About Our Current Pandemic

In these uncertain times surrounding the COVID-19 pandemic, insurance agents and risk managers can make a real difference with regards to the containment of the

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2018 National Outstanding CSR of the Year©

Presented here are the top five essays submitted for the 2018 Outstanding CSR of the Year® award. Competitors from across the nation shared their insights related

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