The Pulse of Customer Service

August 8, 2019
The Research Academy
Podcast Archive

Account Manager, CISR, CSR, Customer Service, Publications, Surveys, The Research Academy

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

3,372

AI Liability: 5 Key Considerations for Risk & Insurance Professionals

Artificial Intelligence (AI) technology is rapidly advancing, and it has the capacity to change the way we work and live. However, with this innovation comes

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What’s New & Coming Soon: An Online Community, CISR Improvements, and Virtual Reality

Listen in as Mitch Dunford discusses 2023 developments at The National Alliance for Insurance Education & Research with President & CEO William Hold, MBA, CRM, CISR, and Chief

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