The Pulse of Customer Service

August 8, 2019
The Research Academy

Account Manager, CISR, CSR, Customer Service, Publications, Surveys, The Research Academy

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

Podcast Archive

Keep Your Fingers on the Pulse of Customer Service

The CSR Profile, first published in 1995, has become the essential reference…

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Leadership, Mentorship, and Teamwork: The Philosophy of Roxsann Wilson

In this podcast, we interview Roxsann Wilson, Vice President of Risk Management for Cardinal Health. Ms. Wilson’s fruitful career earned her the title of The

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Understanding Actuarial Reports and How They Can Drive Cost Savings and Reduce Risk

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Streamlining Insurance: From Actuarial Science to Scalable Workflow

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