The Pulse of Customer Service

August 8, 2019
The Research Academy
Podcast Archive

Account Manager, CISR, CSR, Customer Service, Publications, Surveys, The Research Academy

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

Are You Insuring A Pandemic Pod?

Dustyne Bryant, MBA, CIC, CISR- Personal Lines Academic Director The pandemic is lasting longer than we ever thought, and we’re all looking for new ways

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To Infinity and Beyond with Ryan and Andy Mathisen

In a galaxy far far away Awkward Insurance hosts, Dustyne Bryant & Cat Ferris, explore the habits, perceptions, and expectations of insurance buyers (particularly millennials

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Producer Playbook: Clients, Carriers, and Career Growth Part 2

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Strengthen Your Team. Protect Your Agency.

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