Keep Your Fingers on the Pulse of Customer Service
The CSR Profile, first published in 1995, has become the essential reference…
The CSR Profile, first published in 1995, has become the essential reference…
Anyone who has worked in agency sales or service has a story about a difficult client or two…
One thing is for certain—Personal Lines is not static! We have seen more coverage revisions…
Presented here are the top five essays submitted for the 2018 Outstanding CSR of the Year® award. Competitors from across the nation shared their insights related
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