Danielle Webber, CISR Elite, Client Manager for Maury, Donnelly & Parr in Cockeysville, Maryland, has been awarded the most prestigious honor available to insurance customer service representatives; the National Outstanding CSR of the Year.
The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) selected Danielle as the 2024 National Award Winner from a field of 29 state winners. After five national finalists were chosen, a panel of judges evaluated their individual contributions to the insurance community and essays written on the topic:
“In today’s volatile economy, both property and auto markets are in turmoil, with soaring rates and inflation impacting insurance agencies and their customers. CSRs face unexpected challenges from global events, economic shifts, and emerging risks. Explore how resilience and adaptability are crucial for CSRs to navigate these challenges, maintain customer satisfaction, and share real-life examples of success in meeting evolving customer needs amidst adversity. In your essay, discuss how the dual pressures of economic instability and customer expectations shape the role of CSRs, and discuss the innovative approaches and best practices employed to mitigate challenges and foster enduring customer relationships.“
In her essay, Danielle mentions, “No matter the questions or challenges that each day brings, every client will be met with my best: my growing experience, continuing industry knowledge, and my willingness to help. That is the summation of what adaptability and resiliency require – a relentless desire to keep growing and to keep going.”
Danielle receives a cash award of $2,000, a distinctive gold and diamond lapel pin, and her name on a sculpture at Risk & Insurance Education Alliance headquarters. A scholarship will be awarded to her employer, Maury, Donnelly & Parr.
In addition to the national winner, four national finalists were chosen from a competitive field of applicants:
- Dorian Harmon, CPRM, CISR, with Knight Insurance, in Toledo, Ohio
- Kirk Malcolm, CRIS with PFS Insurance Group LLC, in Greenwood Village, Colorado
- Chris Orr, CSRM, CPCU with BancFirst Insurance Services, in Tulsa, Oklahoma
- Sarah Sutton, CIC, CISR with McGhee Insurance Agency, in Little Rock, Arkansas
Each finalist receives a gold and garnet lapel pin and $500 cash award.
