Successful agencies are never comfortable. They are built on change. As technology pushes the risk and insurance industry to improve their customer experience, agencies that embrace insurtech and keep their fingers on the pulse of emerging technologies can become better, faster, and more profitable.

Host Mitch Dunford interviews Chris Paradiso, owner of Paradiso Insurance, about big changes on the personal lines side of insurance, data lakes, and how customer loyalty can be predicted. Tune in to find out why innovation means risk-taking as well as occasionally taking it on the chin.

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