FREQUENTLY ASKED QUESTIONS
Account Information
- Go to https://pro.scic.com/SignIn and select “Forgot Password.”
- Enter the email address or mobile number linked to your account with The Alliance. If your mobile number isn’t associated with your account, you’ll be prompted to enter a valid one.
Please allow 5 minutes for the password reset email or text to arrive.
For added security, we’ve updated our password requirements. Passwords must:
- Be at least 8 characters long
- Include at least one lowercase and one uppercase letter
- Contain at least one special character (e.g., !@#$%^&*)
- Include at least one number (0–9)
- Log in to your PROfile at https://pro.scic.com/SignIn
- Select the “Purchase History/Receipts” tab from the menu on the left-hand side.
- After viewing the Course Schedule and selecting a course, click “LEARN MORE” to access the Course Details page.
- Click “Register,” then choose “Register for Someone Else.”
- Log in to your PROfile at https://pro.scic.com/SignIn
- Go to the “Documents” tab from the menu on the left-hand side.
- Select the relevant event or product from the drop-down menu.
- Download your document.
You can manage your email subscription settings by clicking here.
Designations
CISR
Complete five of the nine CISR courses and pass all corresponding exams within three calendar years of passing your first CISR exam.
CISR Elite
Complete the remaining four CISR courses and pass all corresponding exams within three calendar years of passing your first CISR Elite exam.
CSRM
Complete all five CSRM courses and pass all corresponding exams within three calendar years of passing your first CSRM exam.
CIC
- Complete five of the seven CIC courses and pass all corresponding exams within five calendar years of passing your first CIC exam.
- Or
- Complete four CIC courses and one CRM or CPRM course and pass all corresponding exams within five calendar years.
CRM
Complete all five CRM courses and pass all corresponding exams within five calendar years of passing your first CRM exam.
CPRM
Complete all five CPRM courses and pass all corresponding exams within five calendar years of passing your first CPRM exam.
A digital version of your diploma is available in your PROfile Documents immediately after earning. A printed version will be mailed to you and should be received within 4 weeks of earning.
To maintain your designation, you must complete an approved update course and meet the attendance requirements by the end of your birth month each year.
Attendance Requirements:
- Classroom: Attend the entire course and complete the registration check-in, as well as sign both the morning and afternoon attendance sheets each day.
- Webinar: Attend each session and answer all polling questions.
- Self-paced: Complete all coursework, quizzes, and pass the Review Test. Final exams for CISR, CSRM, and CML courses will be required for state CE credit but not for designation update credit.
If you hold the CISR or CSRM designation:
- Any 7-hour CISR or CSRM course.
- Any two 4-hour self-paced PRO C.E. courses.
- Any CIC, CRM, or CPRM course (satisfies up to two years of update credit).
- Any Ruble Graduate Seminar, MEGA Seminar, RiskPRO Series, or Dynamics Series course. (Dues are required to receive update credit.)
If you hold the CIC, CRM, or CPRM designation:
- Any CIC, CRM, or CPRM course.
- Any Ruble Graduate Seminar, MEGA Seminar, RiskPRO Series, or Dynamics Series course. (Dues are required to receive update credit.
You can take your update course anytime during the 15 months prior to your due date.
Only courses offered by The Alliance or our core designation courses hosted by our state association partners qualify for update credit.
Yes, you can request a 90-day extension from your next update date. To request an extension, sign in to your PROfile at https://pro.scic.com/SignIn and click on the Request Extension tab next to your Alliance Member #.
Update credit will be reflected within 10 days after the course concludes.
Dues-paying members receive the following benefits:
- AI Knowledge Bot-AlliBot is a knowledge bot that is populated with the Alliance’s industry-renowned curriculum and publications
- Designee Directory-This online Designee Directory facilitates easy verification of a participant’s designation credentials, while at the same time enhancing trust and greater recognition within the industry.
- Ruble Seminars-Dues-paying designation holders can participate in James K. Ruble Seminars. This includes Ruble Graduate Seminars and the customizable Online Ruble MEGA Seminar.
- CIC Select Market Access-CIC Select provides access to over two hundred insurers for dues-paying CICs. In recognition of the superior accounts submitted, those who access markets via CIC Select are paid an enhanced commission and all submissions are given priority consideration. (this benefit applies only to dues-paid CICs)
- Research Academy Content-Your membership dues help create new and valuable content such as our new Resources eNewsletter, new website features, podcasts and webinars.
- University Affiliation-A portion of your membership dues funds our University Associate Program. By supporting risk & insurance curriculum and internship programs, you also help develop future insurance professionals.
- Scholarships-Membership dues grow the industry by attracting and rewarding new candidates with scholarships. Since 2027, we have awarded $300,000 in scholarships to participants and colleagues in need of assistance.
No, membership dues are not required to maintain the designation. However, The Alliance is fully funded by registrations and dues revenues.
Emeritus Status is for designees who are retired but wish to maintain their designation without annual updates. Requirements include:
- Retirement from the insurance or risk management industry.
- The sum of your age and the number of years you’ve held the designation must equal 70 or greater.
- The designation must be in good standing, and membership dues must be current.
- Once approved for Emeritus Status, you will be able to maintain your Designation by paying your membership dues each year.
Tenured Status recognizes designees for long-term commitment and career achievements. Requirements include:
- Holding the designation for 25 or more years.
- or being 70 years old or older, regardless of the number of years the designation was held.
- The designation must be in good standing, and membership dues must be current.
These designees will be eligible for tenured status and may maintain their designation by paying dues every year and attending a qualified course every other year.
Membership Dues
To pay your dues, go to the About Dues Page and click the pay now button for the corresponding membership dues.
Dues-paying members receive the following benefits:
- AI Knowledge Bot-AlliBot is a knowledge bot that is populated with the Alliance’s industry-renowned curriculum and publications
- Designee Directory-This online Designee Directory facilitates easy verification of a participant’s designation credentials, while at the same time enhancing trust and greater recognition within the industry.
- Ruble Seminars-Dues-paying designation holders can participate in James K. Ruble Seminars. This includes Ruble Graduate Seminars and the customizable Online Ruble MEGA Seminar.
- CIC Select Market Access-CIC Select provides access to over two hundred insurers for dues-paying CICs. In recognition of the superior accounts submitted, those who access markets via CIC Select are paid an enhanced commission and all submissions are given priority consideration. (this benefit applies only to dues-paid CICs)
- Research Academy Content-Your membership dues help create new and valuable content such as our new Resources eNewsletter, new website features, podcasts and webinars.
- University Affiliation-A portion of your membership dues funds our University Associate Program. By supporting risk & insurance curriculum and internship programs, you also help develop future insurance professionals.
- Scholarships-Membership dues grow the industry by attracting and rewarding new candidates with scholarships. Since 2027, we have awarded $300,000 in scholarships to participants and colleagues in need of assistance.
- CIC, CRM, and CPRM memberships: Dues must be paid before January 1 to receive full annual benefits from January 1 to December 31.
- CISR and CSRM memberships: Benefits are valid for 12 months from the date of payment.
- Important: All Alliance membership dues are non-refundable.
No, membership dues are not required to maintain the designation. However, The Alliance is fully funded by registrations and dues revenues.
Unfortunately, it doesn’t. Membership dues are designation specific.
Classroom Courses
Yes, a printed version of the Learning Guide will be provided upon your arrival. Additionally, a PDF version will be accessible through your PROfile account starting 14 days before the course and available for 7 days after the course.
To access your Learning Guide in your PROfile:
-
- Log in to your PROfile account at https://pro.scic.com/SignIn
- Select the My Courses tab from the menu on the left
- Select Course Materials
We do not secure a room block for our courses. One exception would be events held in Napa, CA.
We do our best to secure a discounted parking rate for our participants. Some hotels provide complimentary parking as well.
Most hotels will have the location of the meeting room posted on their reader board. You may also ask at the front desk for information.
Yes, note-taking is encouraged. We recommend bringing a pen and notepad. Many participants opt to bring flashcards to take notes on.
Please bring a government-issued ID to present upon check in, along with a pen and notepad for taking notes. We also encourage you to bring a sweater/jacket, as the meeting room may be cold.
Yes, electronic devices such as Kindles, iPads, tablets, and laptops are permitted for notetaking. Please note that access to power sources will be limited during the course.
We recommend arriving 15 to 30 minutes before the event to allow time for check-in and settling in.
Please check in with faculty at the assigned meeting room. If you have not pre-registered, please contact our office at 800-663-7453 or alliance@scic.com to register.
Yes, a continental breakfast and an afternoon break will be provided.
Most hotels provide complimentary Wi-Fi in their lobby. We cannot guarantee free Wi-Fi in the meeting room.
Recording devices, including photography, are not permitted in the classroom.
For any questions, please contact our event team at events@riskeducation.org.
- Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
- Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
- Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
- After the start date of your course, no refunds or transfers will be given
- Transfers or substitutions within 30 days of the start date will incur a $25 fee
- A fee of $25 will be charged for returned checks
Instructor–Led Webinars
Webinar links are sent via email from Risk & Insurance Education Alliance (customercare@gotowebinar.com) 10 days before the course starts. If you registered within 10 days of the start date, you will receive your webinar link within 24 hours of registering. You can also access the webinar links in your PROfile.
1. Log in to your PROfile at https://pro.scic.com/SignIn
2. Select the My Courses tab.
3. Click on the Course Material tab.
4. Webinar links will be listed next to the course title.
Polling questions will be launched during the live webinar, and log-in and log-out times will be recorded to verify full compliance. Failure to meet these requirements will disqualify participants from earning state CE and/or designation update credit.
If you haven’t received a link or are having trouble accessing it in your PROfile, please email onlineclassroom@riskeducation.org or call Client Services at 800-633-2165 for assistance.
You can join using the GoTo desktop app, browser, or your mobile device. The features and tools available to you may vary based on factors such as your operating system or web browser type.
Before joining, be sure to check system requirements to avoid any connection issues.
You have the option to turn on your webcam, although it is not required. Turning on your webcam is encouraged to enhance engagement.
We are unable to verify poll responses during the live webinar. Poll data will be evaluated by the CE team after the program concludes, and state CE and/or update credit will be awarded accordingly.
Webinar recordings are available for 60 days after the webinar concludes. You can find the recordings in your PROfile under the My Courses tab, then navigate to the Course Material tab.
- For webinars hosted by Risk & Insurance Education Alliance, course materials will be available in your PROfile 14 days before the course. You will find the materials by selecting the My Courses tab, then select the Course Material tab.
- If you registered for a webinar hosted by one of our state association partners, course material information will be sent directly from them.
- If you are seeking CE and/or Update credit for your designation, you must attend the live webinars.
- If you are only taking the exam to earn a designation, live attendance is not required. You can access the webinar recordings in your PROfile under the My Courses tab, then navigate to the Course Material tab.
- Cancellation/Refund Requests received within 30 days of the start date that require a refund will incur a fee totaling 15% of the registration fee
- Cancellation/Refund Requests received within 14 days of the start date will incur a fee totaling 25% of the registration fee
- Cancellation/Refund Requests received within 7 days of the start date will incur a fee totaling 50% of the registration fee
- After the start date of your course, no refunds or transfers will be given
- Transfers or substitutions within 30 days of the start date will incur a $25 fee
- A fee of $25 will be charged for returned checks
If you register for a particular course and pay the course fee, but do not or cannot attend the course for which registered on the date(s) scheduled for the course, and receive a credit in your account for the amount of the course fee paid and that credit shall remain for 24
months from the date of your original registration. No refund of the course fee paid will be made. You may, however, use the credit by applying it to the course fee for the same or a different course at another date, provided you do so within 24 months of the date of your original registration. After 24 months from the date of your original registration, the credit will be forfeited and may not be applied to another course.
Continuing Education
You can view the approved hours and type of CE credits in our Course Schedule.
Step 1: Navigate to the Course Schedule.
Step 2: Select your state from the CE Credit by State drop-down list.
Step 3: Select other course filters to narrow down your search.
Step 4: On each course, you will see the type of credits and hours next to CE Hours.
No, CE credits are not automatically reported. You must submit a request through your PROfile for each course.
Step 1: Sign into your PROfile https://pro.scic.com/SignIn
Step 2: Select the My Courses tab.
Step 3: Select the Course History tab.
Step 4: Then click on Request/Decline CE next to the course information.
No, CE credits can only be reported to your designated resident state.
Step 1: Sign into your PROfile https://pro.scic.com/SignIn
Step 2: Select the State License/NPN tab.
Step 3: Select “Add New License/NPN” or “Edit” to make changes to the one we have on file
- Self-paced Courses: You must complete all coursework, quizzes, review tests, and pass the final exam.
- Online Instructor-led Courses: Full attendance is required for each webinar session, and you must answer all polling questions. You will NOT be eligible for CE credits if you fail to answer all the polling questions.
- Classroom Courses: Full attendance is mandatory, and you must sign the AM/PM sign-in sheets. If you miss any portion of the course, you will not be eligible for CE credits.
*Affidavits are only needed for licensed agents in MI, SC, FL and WI
Affidavits can be found in your PROfile by going to the My Courses tab and then clicking on Course History. Under the Action Items column, you will see the Affidavit button. The button will only appear if you have requested CE for one of the states that require an affidavit. You will electronically sign and submit the affidavit. The affidavit button will be active starting the last day of the course and will be available for three days following the end date.
Your CE certificate will be available 5-7 days after the course concludes. You will receive an email notification once the certificate is ready. After receiving this email, your CE credits will be reflected on your transcript within 2-3 days.
Step 1: Log in to your PROfile.
Step 2: Navigate to the Documents Tab.
Step 3: Select the Event/Product in the drop-down menu.
Step 4: Then download the CE Certificate.
In lieu of a CE Certificate, a Letter of Good Standing will be issued for those that hold a National Alliance designation, fulfill their annual update, and are licensed in a certain state. This letter and any other required forms will need to be submitted to the State Department of Insurance in exchange for the state continuing education credits and/or exemption.
Letter of Good Standing States/Designations
Alabama – CIC earned prior to 1/1/2013
Nevada – CIC
New Jersey – CIC or CISR
Utah – CIC or CRM
No, your Letter of Good Standing will automatically be issued 2-3 days after the course ends as long as you met all of the attendance requirements and the course fulfilled your annual update requirement.
Step 1: Log in to your PROfile.
Step 2: Navigate to the Documents Tab.
Step 3: Select the Event/Product in the drop-down menu.
Step 4: Then download the Letter of Good Standing document.
Participants licensed in Puerto Rico will no longer need to complete and pass the final exam to obtain the state reported continuing education credits for all classroom and instructor-led online courses. CE credits will be reported solely based on the mandatory attendance requirements.
Yes, we are an approved CPE Sponsor with NASBA. Our classroom and instructor-led webinar CIC, CRM, CPRM, CISR, CSRM, Ruble Graduate, MEGA, PRO Focus, PRO C.E. and ACES courses are eligible for CPE credits.
While we are an approved NASBA sponsor, acceptance of CPE credits may vary by state. We recommend checking with your state’s licensing board to confirm specific requirements.
Each course offers 1 CPE credit for every 50 minutes of instructional content.
To request your credits, email our CE team at cesupport@riskeducation.org, including your name and the course title. Once your attendance is verified, we’ll issue your CPE Certificate.
No, CPE certificates are included as part of your course registration and participation.
Exams
Log In to Your Account
Visit www.riskeducation.org and log in to your PROfile. Alternatively, you can click here to sign in.
- Access the Learning Portal
Once logged in, click the “Learning Portal” icon located at the top of your home screen. - Find and Launch Your Course
In the Learning Portal, locate the title of your course and click the Launch button to access the course content. If you’ve already started the course, the button will instead say Resume. - Exam Preparation
When you launch your course, the following items will appear:- Exam/proctor instructions
- The Exam Policy Acknowledgment and Affidavit
- The digital final exam
Note: The affidavit applies only to CISR and CSRM courses.
The exam window is the designated period during which the exam for your course is available.
- CISR and CSRM Courses:
The exam window opens immediately after the course concludes and remains open until 11:59 PM (Central Time)on the following Thursday.- Example: If your course ends on Tuesday, the exam window remains open until 11:59 PM (Central Time)on Thursday of the following week.
- CIC, CRM, and CPRM Courses:
The exam window opens at 12:01 AM (Central Time) on the Monday following your course and remains open until 11:59 PM (Central Time) on Thursday of the same week.
Important Notes:
- These are the only times exams will be available.
- Exam windows cannot be opened before the scheduled start time.
- You must complete your exam during the designated exam window for your event.
- CIC/CPRM exams: 2 hours
- CRM exams: 2 ½ hours
- CISR/CSRM exams: 65 minutes
All final exams require you to have a proctor who is a disinterested third party to monitor your exam. Your proctor must be present when you launch the exam through the entirety of your attempt. You have three options when choosing a proctor. The Alliance highly suggests Option #1.
- Option #1: You may use MonitorEdu as a virtual proctoring option. With MonitorEDU, an extra device such as a smartphone or tablet is required. A proctor will observe you remotely on camera while you complete the exam at home or work. No appointment is necessary, and proctors are always available. First, navigate to the MonitorEDU website and pay their $18 proctoring fee. When you are ready to take the exam during the exam window, return to this site and click “connect to the proctor.”
- Option #2: You may visit a brick-and-mortar testing location. The quickest way to locate a proctor in your area is to conduct a Google search for “approved proctors near me.” Your search results will yield official testing centers at colleges, universities, libraries, and learning centers. Licensee Insurance Associations (PIA, IIA, etc.) are approved in-person testing locations.
- Option #3: Someone in a dedicated HR or training department role within your organization may sit with you in-person to proctor your exam.
Important note: A disinterested 3rd party is someone with no direct business or family relationship to the participant. A co-worker, manager, director, CEO, neighbor, friend, agency principle, supervisor, a subordinate, family member would NOT qualify as a disinterested third party.
Step 1: Sign into your PROfile Sign in
Step 2: Select the My Courses tab.
Step 3: Select the Course History tab.
Step 4: Under Action Items of the course you are taking, click on “Request Proctor” to complete the Proctor Form.
All Self-Paced Online Courses require the participant to take a final exam if you are working towards earning a designation or if you require state CE credit for your license. The exam must be taken in the presence of a proctor that meets one of our 3 criteria options.
Your exam will be available during a designated 4-day testing window. It is your responsibility to complete the exam within this timeframe. Additionally, you must submit your proctor information to us before the exam window opens.
- Submit Proctor Information
- Log in to your account: Sign in.
- Click on My Courses and then navigate to Course History.
- Under the Action column, click the Request Proctor button.
- Complete the form and submit it.
- Proctor Communication
Once your proctor information is submitted, exam instructions and an access password will be emailed directly to your proctor before the testing window begins. - Accessing Your Exam
You will access your exam through the Learning Portal in your account.
Your exam will be available starting at the end of your course and will remain open until Thursday at 11:59 PM Central Time. It is your responsibility to complete the exam within this assigned timeframe.
If you are not using MonitorEDU, you must have your proctor present when launching your exam. The exam can be accessed through your Learning Portal, and your proctor will be required to complete an online affidavit form.
All Self-Paced Online Courses require the participant to take a final exam if you are working towards earning a designation or if you require state CE credit for your license. The exam must be taken in the presence of a proctor.
- The proctor and participant must fill out all affidavit forms included in the exam and as required by their individual state
*In order to earn credit hours for state CE requirements, the participants must select a proctor who meets the qualifications defined by the state, if required. If the participants’ resident state is not listed at the bottom of this link: Exam Proctoring then they need to follow The Alliance requirement of using a disinterested third party to proctor the participant’s final exam.
4-Hour Self-paced*
CISR Courses
To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the review test. You do not need to take the final exam.
If you need state-reported CE credits or working toward earning your designation, then you must take and pass the proctored final exam. Participants receive one attempt at the final exam and CISR self-paced courses allow 2 attempts at the final exam.
CSRM Courses
To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the review exam.
If you need state-reported CE credits, then you must take and pass the proctored final exam. Participants receive one attempt at the final exam and CISR self-paced courses allow 2 attempts at the final exam.
PRO ce Courses
To update your CISR, CISR Elite or CSRM designation, you must pass all of the self-quizzes and the review exam.
If you need state-reported CE credits, then you must take and pass the proctored final exam. All participants will have 3 attempts at the final exam.
You will forfeit your ability to take the exam. Contact examhelp@riskeducation.org for further assistance.
You are automatically enrolled to take the exam with your registration.
For CIC/CRM/CPRM courses: You may submit your proctor 10 days prior to the end of the course, but no later than the time the exam window opens.
For CIC/CRM/CPRM courses: An email will be sent to your proctor prior to the opening of the Exam Window. If they do not receive the email and the exam window is open, contact examhelp@riskeducation.org
You will receive an email if your proctor is rejected.
Once you have submitted your Proctor, we will email exam instructions and an access password to your proctor within 24 hours. If your exam proctor has not received an email, please have them check their spam or junk folder before contacting examhelp@riskeducation.org .
Please allow about 6 weeks to receive your results for all 16-hour CIC, CRM and CPRM classroom and webinar courses. For all 7-hour CISR and CSRM classroom and webinar courses, your results are available immediately after submitting your exam.
Each course registration includes a specified number of exam attempts. Once number of exams are exhausted, you will need to register and retake the course to take the exam.
With an Intermediate or Advanced Online Learning Subscription, you may take the course and exam as many times as needed.
Learn more about our Online Subscriptions.
Please email examreview@riskeducation.org to request an exam review for failed CIC/CRM/CPRM exam only. Requests must be made within 6 months of receiving your results letter.
For some of our products, an exam report is available.
Step 1: Sign into your PROfile Sign in
Step 2: Navigate to the My Courses tab.
Step 3: Select the Course History tab in the drop-down menu.
Step 4: Locate your course and in the Exam and Action Items columns would be where you will see your results.
Participants licensed in Puerto Rico will no longer need to complete and pass the final exam to obtain the state reported continuing education credits for all classroom and instructor-led online courses. CE credits will be reported solely based on the mandatory attendance requirements.
Subscriptions
With the Essential Online Subscription, you’ll get access to:
- PRO C.E
- Specialty Topic Self-Paced Courses
- 1-hour Instructor-led Webinars
- PRO Ed.
- Introductory Self-Paced Courses
- ACORD Forms Self-Paced Training
With the Intermediate Online Subscription, it includes everything in the Essential Online Subscription plus:
- Dynamics Series Self-Paced Courses
- Certified Insurance Service Representative (CISR) Courses
- Certified School Risk Manager (CSRM) Courses
- James K. Ruble MEGA Seminars (for CISR and CSRM Designees Only)
Intermediate subscribers receive CISR and CSRM designation update credit only.
With the Advanced Online Subscription, it includes everything in the Intermediate Online Subscription plus:
- Certified Insurance Counselor (CIC) Courses
- Certified Risk Manager (CRM) Courses
- Certified Personal Risk Manager (CPRM) Courses
- Ruble Graduate & MEGA Seminars
- Dynamics Series Instructor-Led Webinars
Intermediate and Advanced subscribers receive dues membership benefits including access to Allibot, our award-winning AI knowledge bot.
No. Subscriptions include webinar and self-paced courses only.
No. You must renew your subscription or pay the full registration fee to access courses beyond your subscription period.
Each course registration includes only one final exam attempt when pursuing a designation. However, with a subscription, you can re-register for the course as many times as needed without additional costs.
Subscriptions are 12-month commitments.
You can:
- Pay in full at checkout.
- Be billed quarterly (four payments per year).
Not at this time. Please contact our Client Services Team at 800-633-2165 for assistance.
Subscriptions are non-refundable and require a full 12-month commitment.
While subscriptions are non-refundable, credit can be applied to the purchase of any higher priced subscription.
Subscriptions are for individual use only.
Only courses hosted by Risk & Insurance Education Alliance are included in the subscription plan.
If you are a company seeking to have multiple employees on a subscription, reach out to corpsolultions@riskeducation.org to discuss the best options for managing your team’s education.
