Dynamics of Service
Self-Paced Series
Go from In the Way to Indispensable!
Taken together, these three Dynamics of Service courses make up a comprehensive skill development program focused on delivering superior client service and effective complaint resolution strategies. Top quality, client-centered service allows agencies to maintain and develop income.
Participants of these courses will also learn about account retention, account rounding, documentation, and other business tools that contribute to an agency’s overall success.
Get Real-Time Feedback from AI ChatBot Exercises!
This AI ChatBot demonstration was recorded from the Responding to Complaints and Objections Course.
This AI ChatBot demonstration was recorded from the “Building rapport with peers through praise” section of the Soft Skills of the CSR Course.
What to Expect in a Self-Paced Online Course:
Self-paced courses provide ultimate flexibility and are a low-pressure way to develop critical skills at your own pace. All self-paced courses must be completed within 60 days of starting and can be accessed 24/7 from any device.
The Dynamics of Service Self-Paced Series does not provide State CE Credit.
- Courses are accessible by computer, tablet, or cell phone—24/7 with an amazing 60-day period to complete.
- Enjoy the easy-to-use learning environment—navigate freely.
- You’re in charge—the courses are self-directed! Stop and start your sessions anytime—your place will be saved.
- AI ChatBot exercises that provide feedback in real-time!
- Must be a Dues-Paid Designated Member to receive Update Credit
