Customer service in the insurance industry isn’t just about answering questions—it’s about building relationships, delivering solutions, and advocating for clients in moments that matter. Each year, the Outstanding CSR of the Yearcompetition recognizes customer service representatives and account managers who go above and beyond to make a difference.
Since 1991, this prestigious award has honored individuals who exemplify the highest standards of dedication and expertise. This year, we are thrilled to recognize Danielle Webber, CISR Elite, Client Manager at Maury, Donnelly & Parr in Cockeysville, MD, as the 2024 National Outstanding Customer Service Representative of the Year!
A Commitment to Service and Advocacy
Selected from a competitive pool of state winners, Danielle stands out for her resilience, adaptability, and unwavering dedication to her clients and the insurance industry. Her approach to customer service is more than transactional—it’s personal, proactive, and deeply impactful. She understands that trust is at the core of every client relationship, and she strives to provide clarity, guidance, and peace of mind every step of the way.
In her award-winning essay, Danielle shares valuable insights on the evolving role of CSRs and the importance of lifelong learning, adaptability, and client advocacy in today’s fast-changing insurance landscape.
Join Us in Celebrating Danielle
Danielle’s recognition is a testament to the critical role CSRs play in delivering exceptional service every day. Their expertise, dedication, and passion ensure that clients receive the best possible guidance and protection.
We invite you to join us in celebrating Danielle’s incredible achievement and the vital work of customer service professionals across the industry.
