Each year, a group of exceptional insurance professionals are selected to represent their states and then compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.
To be eligible for the top state honor, the 2022 candidates submitted an essay on the following topic:
“Transferable Skills are learned from experience which includes prior careers, education, volunteer work, or personal encounters. What are the top three skills you transferred from outside the insurance industry to your current job role? Discuss how you leverage your skills, continue to develop and evolve them, and how you transfer your expertise to others to ensure perpetually exceptional customer service.”
Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.
| STATE WINNER | STATE | COMPANY |
| Rose Griffith | Arizona | The Coverage Pro |
| Jennifer Goree, CISR, CAWC | Arkansas | BXS Insurance |
| Linda Hernandez, CISR | California | Apollo Insurance Services |
| Caytlyn Griffith, CIC, CISR | Colorado | CRS Insurance Brokerage |
| Christina M. Pritchett, CISR Elite | Delaware | Wilgus Associates, Inc. |
| Alissa Collins, CPCU, AAI | Florida | Plastridge Insurance |
| Darcy Castrejon | Georgia | Buckle Insurance |
| Korinda Sprague | Idaho | Hub International Mountain States Limited |
| Amy Merced, CAWC | Illinois | Worthy Insurance Group |
| Stacy McClaine, CISR | Indiana | Central Insurance Associates, Inc. |
| Martha Elliott, CIC, CISR, CIIP, ANFI | Kansas | Cornerstone Kansas City |
| Melissa Baxter, CISR | Kentucky | Houchens Insurance Group |
| Heather Hall, CISR | Maine | Cross Insurance |
| Roxanne Glessner Cameron, CISR | Maryland | ACM Insurance Agency |
| Pamela Da Silva, AU, AINS, MLIS | Massachusetts | Marsh & McLennan Agency, LLC |
| Rebecca Thomas, CISR | Michigan | Select Underwriters |
| Brittany Ratke | Minnesota | Christensen Group Insurance |
| Laney Ward Smith | Mississippi | Insurance & Risk Managers |
| Pamela Hamilton | Missouri | Ollis/Akers/Arney |
| Cathi Schuett | Nebraska | FNIC |
| Suzanne Sanders Durante, ACSR, CLP | Nevada | Durante Insurance & Financial Services |
| Amanda Petrylka, ACSR | New York | Mackoul Risk Solutions |
| Jennifer L. Gordon, CISR Elite | North Carolina | Morrow Insurance Agency, Inc. |
| Wendy Kegley | Ohio | Fourman Insurance, LLC |
| Megan Smith-Vinson, CISR Elite | Oklahoma | Messer-Bowers Company |
| Ashley Buell, CISR | Oregon | KPD Insurance |
| Amber Patterson, CISR | Pennsylvania | Howard Hanna Insurance Services |
| Madeline Ivette Perez Allende, CISR Elite | Puerto Rico | Velox 24 Auto Insurance a Division of Colonial Insurance Agency |
| Jennifer Ridgill, CISR | South Carolina | McGriff Insurance |
| Pamela J. Lunzman, CISR | South Dakota | Farmers Union Insurance/Tom Farber Agency |
| Alicia Potter, CISR | Tennessee | RSS Insurance |
| Sonnie Tremble, CIC, CRM, CISR | Texas | The Insurance Man & Associates |
| Andrew Skypack | Vermont | Kinney Insurance Agency |
| Tiffanie Courtney, CIC, CISR, CRIS | Wisconsin | M3 Insurance |
| Amy Jo Ratcliff, CIC, CISR | Wyoming | Hub International Mountain States Limited |
